Wildlife Rehabilitation Hospital Coordinator
The Wildlife Rehabilitation Hospital Coordinator reports to the Wildlife Rehabilitation Manager and is responsible for managing daily operations, maintaining the facility, and overseeing the wildlife helpline and injured/orphaned accession desk. The Wildlife Rehabilitation Hospital Coordinator follows written and verbal protocols established by the staff veterinarian and the rehabilitation manager to carry out administrative, treatment and husbandry duties and train staff, interns and volunteers to ensure the safe, effective and efficient operations of the hospital.
The priorities for this position are to 1) provide high-quality customer service, in-depth knowledge of wildlife operations, resources and procedures to provide counseling for wildlife related issues and inquiries, 2)help save the lives of injured and orphaned wild animals in our care by assisting in the efficient and professional administration of the department.
The Wildlife Rehabilitation Hospital Coordinator:
- Provides excellent, compassionate and professional customer service to callers and visitors ensuring a positive customer experience.
- Provides biologically sound information, resources and over-the-phone support and referrals to callers and in-person visitors.
- Is responsible for the daily operations of the wildlife rehabilitation hospital, including administration (inventory, ordering, billing, records, organizing), compliance, and creating /maintaining a positive work environment for staff and volunteers.
- Works in cooperation with other rehabilitation staff (rehabilitation manager, volunteer coordinator, veterinarian, technicians) and volunteers to provide quality care for wild animal patients meet department goals, and further the museum’s mission of inspiring and connecting people with wildlife in order to make the world we share healthier and safer for all of us.
- Works with staff, interns and volunteers to ensure the highest standards of hygiene, husbandry, veterinary care, safety, and customer service in the hospital and in home care;
- Order, stock and maintain department inventory (food, supplies);
- Assists the rehabilitation manager in the development of training curricula and materials, help teach basic and continuing education wildlife rehabilitation classes, including on-shift training;
- Communicates directions on how to safely capture and transport wildlife to our center;
- Maintains common information centers – electronic and physical, keep protocols and safety documentation updated;
- Works with the rehabilitation manager to set and implement department and organizational goals;
- Writes and distributes timely updates and communications to staff and volunteers;
- Supports the efforts of other departments to inform the public and raise awareness of Lindsay and its mission, and communicate the stories of animals in the hospital to garner greater financial support and inspire and connect people with wildlife;
- May assist in the inspection of home care volunteers and facilities. Perform monthly check-ins with homecare volunteers to ensure animal care records are updated in a timely manner;
- Other related administrative duties, as needed.
- May assist veterinarian and wildlife technician staff in patient exams, procedures and treatment, and maintenance of animal records;
- Demonstrates situational awareness during emergencies, including escape of potentially dangerous animals and rabies vector species;
- May assist staff and volunteers in providing supportive care (diet preparation, feeding animals, cleaning enclosures and work spaces) when needed;
- Other animal care duties, as needed.
The qualified candidate will have a history of commitment to the welfare of wildlife, animals, or the natural environment and passion for this work.
- A four year degree, preferably in animal health, zoology, or ecology, with qualifying experience;
- Two years or more of supervisory experience, including working with volunteers;
- Minimum of one year working in an animal shelter or hospital setting;
- Knowledge of California native wild animal and/or plant ecology;
- Demonstrated proficiency in the following skills: organizational, verbal and written communication, public speaking;
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
Lindsay’s wildlife hospital can be fast-paced, intense and emotionally fraught for staff, volunteers and the public. The successful candidate should possess the situational awareness to navigate this environment.
- Have empathy, compassion, patience, and be able to make and execute difficult decisions regarding the lives of injured, sick, and orphaned wildlife;
- There is a frequent need to stand, stoop, twist, walk, lift animal crates and other objects (up to 50 pounds), and perform similar actions during the course of the workday;
- Will be handling/retraining sick, injured and orphaned native wild animals – exposure to zoonosis, bites, scratches and other potential injury;
- Pre-exposure rabies vaccinations – if none at tie of hire, must be able to obtain within three months of employment;
- Lindsay Wildlife Experience is a drug-free, smoke-free environment.
- Medium strength demands include exerting 20-50 pounds occasionally, 10-25 pounds frequently, or up to 10 pounds constantly. Requires handling, using vision and hearing, and talking.
- Frequently requires standing, fine dexterity, walking, lifting, sitting, reaching, pushing/pulling, balancing and twisting. Occasionally requires carrying, kneeling, foot controls, bending and crouching. Rarely requires climbing.
- Frequently requires time pressures, frequent change of tasks, irregular schedule/overtime, performing multiple tasks simultaneously, working closely with others as part of a team, tedious or exacting work, and noisy/distracting environment. Rarely requires emergency situations.
OVERALL WORKING CONDITIONS:
- Occasional exposure to unpleasant environmental conditions and/or hazards;
- Primarily office environment, as well as public exhibit hall programming, and infrequent outdoor even and/or outreach sites.
Hours, Benefits & Compensation
This is a non-exempt 40 hours a week position. Lindsay offers a competitive benefits package including paid sick time, vacation, holidays and 401K eligibility.
This position will work weekends. Flexibility to work some evenings, early mornings and special events as needed.
Hourly Rate: $18
EEO POLICY STATEMENT:
It is the policy of Lindsay Wildlife Experience to afford equal employment opportunities to all qualified individuals without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizen status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state or local law.
Send cover letter, resume, and three references to: [email protected] Please put “Wildlife Rehabilitation Hospital Coordinator” in the subject line.
Automatic applications from websites, such as Indeed, will not be considered. References will not be checked without permission.
*Submit all materials in PDF format with your first initial and last name in the document name
Open until filled.