Can I receive a refund on my membership?
No, membership purchases are non-refundable and non-transferable.
How do I receive my guest passes?
If you bought your membership in person, you should have received your two guest passes at the time of purchase. For anybody who joined/renewed online, please pick up your guest passes at guest experiences when you check in for your next visit.
Can I change the name on my membership card before I renew?
Yes! Just send an email to membership@lindsaywildlife.org with the full name of the person you would like to take off of the card and the full name of the new person you would like to add. Please note, you only get one change per membership cycle. Any additional changes must be approved by the Membership Department.
Can I have the third person on my Member Plus/Friends membership be unnamed?
We require the third member to be a named person so that we can correctly confirm that they are on the membership with their ID when they come in to visit. If you have a nanny that changes, we can update the name of the nanny on your membership. Just email membership@lindsaywildlife.org with the new name of who you want to be your third member. As noted above, we do typically only allow one change per year but additional changes can be approved if needed.
Can my children use my membership for free admission if they are visiting Lindsay Wildlife Experience with an adult who is not one of the named cardholders?
No. We do not consider children themselves to be members and thus there needs to be a named cardholder present for your children to receive free admission into the museum.
What is the difference between a Family membership and a Grandparents membership?
While a Family membership grants admission to all children under 18 who live in the same household under the named cardholders, our Grandparents membership allows admission for Grandparents to bring in their grandchildren under 18 who may not live in the same household.
Can I visit other museums and get a discount with my Lindsay Wildlife Experience membership?
Yes! All members become a part of the ASTC passport program when signing up with us. With ASTC, you can gain access to free or discounted admission to local and other attractions all over the country. Member Plus and Friends Members gain access to two additional reciprocal programs, ROAM and ACM. The ACM program allows you to gain 50% off of admission to popular attractions such as the Bay Area Discovery Museum. ROAM allows admission for up to 2 guests
How can I receive my discount on passes, classes, and events?
When registering for the event on the website, there will be two options, “member” and “non-member.” Add the member option to your cart and during checkout, you will be asked to provide your member number. For birthday party discounts, you will be asked to provide a member number during the time of booking.
How can I change the mailing or email address associated with my membership?
Email membership@lindsaywildlife.org with the information you would like updated.
I didn’t receive confirmation from my purchase online, how can I get access to that?
Confirmation emails can end up in the spam folder, so make sure you check there first. Otherwise, send an email to membership@lindsaywildlife.org with your name and the date you you purchased your membership and we will forward that over to you.