Registration FAQ

How do I register and pay?

Reservations are recommended at least four weeks in advance. Payment is required at time of registration. You can pay at the time of requesting your field trip or you can request the field trip then we send you an invoice that will allow you to pay securely online. We cannot hold a date without payment. Reservations are processed on a first-come, first-served basis.

What is your refund/change policy?

There is a $50 service charge for all cancellations, or for changing a program date or time. Your fees will be refunded (minus the $50 service charge) if the Education Registrar is notified of cancellation at least four weeks before the program date. No refunds for programs cancelled or changed less than four weeks before program date. Missed programs will not be rescheduled nor fees refunded.

How can I book a bus if I don’t know what date I will get?

Indicate that you will be arriving by bus when you register. We will notify you with your field trip date and time.  Your date will be finalized and confirmation will be sent via email once payment has been received.

How will I know that my date is confirmed?

You will be notified with an email. If you have not received confirmation within three weeks, please contact the Education Registrar at or (925) 627-2913.

What is the maximum number of adults that can accompany the field trip?

Our chaperone ratio for all grade levels is 1 chaperone to 5 students.

Is there a place our class can eat lunch or a snack before or after our program?

Larkey Park, located next to Lindsay Wildlife Experience, is a wonderful place to spend a snack or lunch break, with picnic tables and two playgrounds. If there is rain we recommend returning to your school for lunch.